Privacy Policy

Effective date: 1 September 2025

Drimosa Doha Beauty Atelier ('Drimosa', 'we', 'us', 'our') respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal data when you use our online platform, book appointments, visit our salon, or otherwise interact with us.

Information We Collect

We collect information necessary to provide and improve our services. The types of information we collect include:

• Contact and account information: name, email address, phone number, postal address, and booking history.
• Booking and service details: appointment dates and times, service preferences, stylist notes, and treatment records (including allergy or medical information you provide to ensure safe care).
• Payment and transactional information: billing address, purchase history, and payment tokens or receipts (payment card data is processed by third-party payment processors and is not stored by us).
• Communications and preferences: marketing preferences, appointment reminders, and customer service correspondence.
• Device and usage information: IP address, browser type, operating system, pages visited, and analytics collected through cookies and similar technologies.
• Photos and feedback: images, before-and-after photos, testimonials, and reviews you provide or consent to be taken during visits.

How We Collect Information

We collect information when you:

• Complete booking forms, create an account, or communicate with us by phone, email, or in person;
• Use our online platform and accept cookies or similar tracking technologies;
• Provide reviews, photos, or feedback; or
• Interact with third-party services that share data with us (such as payment processors, booking systems, and social networks) when you consent to such sharing.

How We Use Personal Data

• To provide and manage appointments, treatments, and purchases;
• To process payments and send receipts or invoices;
• To communicate about appointments, confirmations, reminders, and important service updates;
• To tailor and improve our offerings, including product recommendations and personalized promotions where you have consented to marketing communications;
• To administer loyalty programs, gift cards, and customer accounts;
• To detect, prevent, and respond to fraud, abuse, or security incidents; and
• To comply with legal obligations and protect our legal rights.

Legal Basis for Processing

Where applicable, we rely on one or more of the following bases to process personal data: your consent; performance of a contract (for example, to provide a booked service); compliance with legal obligations; and our legitimate interests (for example, to improve services, perform analytics, and prevent fraud). For sensitive personal data such as health or medical information, we will obtain explicit consent where required.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our site and improve your experience. Cookie types include:

• Essential cookies: required to enable core functionality such as booking and account access.
• Functional cookies: remember preferences and improve usability.
• Analytics cookies: measure site performance and usage (for example, aggregated data collected by analytics providers).
• Marketing cookies: used for advertising, retargeting, and measuring campaign effectiveness.

You can manage cookie preferences through our cookie banner (where available), or via your browser settings. Disabling certain cookies may affect the functionality of our online booking system.

Sharing and Disclosure

We may share personal information with service providers who assist with our operations, including payment processors, booking and scheduling platforms, marketing and analytics providers, professional advisors, and other third parties who perform services on our behalf. We may also disclose information to comply with legal obligations, respond to lawful requests, or protect the safety or rights of others.

International Transfers

Personal information may be transferred to, stored, and processed in countries other than your country of residence. When we transfer data internationally, we take steps to ensure adequate safeguards are in place, such as contractual protections or other legally recognized transfer mechanisms where required.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, to resolve disputes, and to enforce our agreements. Retention periods vary by category of information and applicable law.

Your Rights

Depending on applicable law, you may have rights regarding your personal data, including the right to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of personal information where permitted;
• Request restriction of processing or object to certain processing activities;
• Request portability of certain personal data you have provided; and
• Withdraw consent to processing where processing is based on consent.

To exercise any rights, please contact us at appointments@drimosa.world. We will respond in accordance with applicable law.

Security

We implement reasonable organizational, technical, and administrative measures to protect personal data. However, no system is completely secure; we cannot guarantee absolute security of your information.

Children and Minors

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 16. If you believe we have collected information about a child without appropriate consent, please contact us at the email address below.

Changes to This Policy

We may update this Privacy Policy from time to time. If changes are material, we will provide notice through our site or by other means. The revised policy will include an updated effective date.